I. General

1. for space and readability reasons, "orderer" is used for male and female customers. 

These General Terms and Conditions (GTC) apply to the sale and delivery of the products listed on the website The order is considered as an acceptance of these GTC. 

3. this website is operated by Karoxa GmbH, Konradstrasse 1a, CH-8280 Kreuzlingen, e-mail (hereinafter Karoxa). 

The manufacturer reserves the right to make changes to the design or shape, deviations in color and changes to the scope of delivery, provided that these are minor and reasonable for the purchaser. 

5. the customer agrees that the communication with Karoxa, as far as legally permissible, takes place electronically. 

II. conclusion of contract 

6 Karoxa's offers are subject to change and are non-binding. 

7. by placing an internet order, the customer guarantees that he/she is authorized to sign, capable of acting and of age. 

8. ordering a product on this website is considered an offer to purchase the product. The order confirmation is considered as acceptance of the order. 

9. Karoxa does not have to accept subsequent changes to the order. 

III. price and payment 

10. unless otherwise stated, all prices are in Swiss francs (CHF), including nationally applicable value added tax, excluding shipping costs. 

11. in the case of deliveries abroad, further costs may be incurred for which Karoxa is not responsible and which are to be borne by the Customer. 

12. if a product price is obviously wrong, Karoxa can refuse the order. 

Payment is made via the payment options specified in the payment gateway. In the event of incomplete receipt of payment, Karoxa may postpone delivery or withdraw from the order. 

14. your credit card will be charged at the time Karoxa ships the goods to the customer. 

Unless otherwise agreed, offsetting shall be excluded. 

IV. Retention of title 

Ownership shall not pass to the customer until the invoice amount has been paid in full. 

V. Transfer of benefit and risk 

(17) The transfer of benefits and risks shall take place upon handover for shipment or collection of the goods by the Purchaser, or upon any default in acceptance by the Purchaser. 

VI. non-acceptance 

If acceptance by the Buyer does not take place because the Buyer withdraws from the contract for reasons other than those referred to in Clause 20 or if payment is not made, Karoxa may claim compensation for the actual loss, but not less than 20% of the purchase price. 

VII. delivery periods, place of delivery 

19. delivery periods are only binding if they have been agreed in writing. They shall commence on the date of the order confirmation. Unless otherwise agreed, they shall be 30 days. 

If a delivery period is exceeded by four weeks, the Buyer may put Karoxa in default by sending a written reminder. In this case, the Buyer has the right to choose between reimbursement of the purchase price instead of delivery or a later delivery date. 

Karoxa is entitled to make partial deliveries, provided that this is reasonable for the Customer. Any time limits shall only commence upon receipt of the last partial delivery. 

22. compensation for late deliveries is generally excluded. 

The place of delivery shall be as stated in the order confirmation. Partial shipments are permissible. 

VIII. Delivery costs 

24. for the delivery a flat rate of CHF 7.00 shipping costs will be charged. Only from an order value of CHF 69.00 no shipping costs will be charged.

IX. Cancellation policy (right of return, right of exchange) 

The Purchaser shall have the right to terminate the purchase contract within fourteen days after taking possession of the goods without giving reasons by written notice. 

notice or to return the goods. In this case, the purchase price including delivery costs will be refunded as soon as the goods have arrived back at Karoxa in their original packaging. The right of withdrawal does not apply to goods specially made up for the customer or sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery. The right of withdrawal (exchange or refund) also does not apply to SALE items, shapewear and waste trainers

26. the customer can exchange goods for other goods within the same period as for the revocation, whereby he has to bear a possible additional price or a possible lower price will be refunded. 

X. Acceptance and notices of defects 

The Customer must inspect the goods immediately upon receipt. Any complaints must be reported to Karoxa in writing within one week. If the Buyer fails to notify Karoxa of any defects, the delivery shall be deemed to have been accepted. Transport damage must be reported to the transport company within the applicable time limit. 

XI. Warranty and liability 

Warranty claims of the buyer shall be governed by the mandatory statutory provisions of the law on sales. Any further warranty is excluded. 

(29) In the event of claims by the Customer due to material defects, Karoxa shall be liable in particular for damage caused by it or one of its legal representatives or auxiliary persons intentionally or through gross negligence. Any further liability is excluded to the extent permitted by law, in particular liability for consequential damage or loss of profit. 

In the event of material defects, Karoxa reserves the right to choose between rectification of the defect and replacement with another product of equal value. 

Karoxa accepts no liability for any errors in the images, descriptions or spelling of this website. 

32. .online dispute resolution 

33 Online Dispute Resolution pursuant to Article 14 (1) ODR Regulation: The European Commission provides a platform for online dispute resolution (OS), which you can find at 

XII Final Provisions 

34. the separate privacy policy applies with regard to data protection. 

The present contractual relationship shall be governed exclusively by Swiss law. The UN Convention on Contracts for the International Sale of Goods (CISG) is waived. 

36. place of performance is the registered office of Karoxa, unless otherwise agreed. 

37. the place of jurisdiction is the registered office of Karoxa. 

Any collateral agreements as well as any amendments or supplements to these GTC must be made in writing in order to be effective. The requirement of the written form may only be waived by way of an express written agreement. 

Should any provision of this Agreement be invalid or become invalid during the term of the Agreement, all other provisions of this Agreement shall remain unaffected and shall continue to apply unchanged. The invalid provision shall be replaced by another, permissible provision that comes as close as possible to the meaning and purpose of the invalid provision. 

Kreuzlingen, January 21, 2022 

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